Product
Is this actually safer than burning a candle?
Yes — there's no open flame, so there's zero fire risk from the lamp itself, and none of the soot, smoke, or toxic byproducts that come from burning. It's a popular flame-free alternative for households with kids, pets, or anyone who'd rather not leave a flame unattended.
Can I leave it running while I sleep or I'm out of the room?
The built-in timer (2H / 6H / 8H) shuts it off automatically, so you can set it and walk away without worrying about it running indefinitely.
Does it work as a regular lamp without a candle?
Yes — switch it on with nothing underneath and it works as a warm, dimmable ambient lamp on its own, with 4 brightness levels.
What else can I use it for?
Beyond candles, the warming base works well to keep coffee or tea hot for hours, or gently melt chocolate for dipping — just place a mug or small dish on top instead of a candle jar.
Does melting the candle waste wax compared to burning it?
No — melting actually uses your candle more efficiently. It releases fragrance evenly across the whole surface instead of burning down the middle, so the wax doesn't tunnel and you get more usable scent out of the same candle.
Will it fit my candle?
It fits standard jar candles up to 5.5" tall. Check your candle's height against that before ordering if it's an oversized jar.
What bulbs does it use, and are they included?
It includes one 50W GU10 bulb, so it's ready to use out of the box.
Order & Shipping
How long does delivery take?
Shipping timelines vary per country. Check out our Shipping Policy for local delivery times.
Can I track my order?
Absolutely. Once your order is dispatched you will receive a confirmation email with your tracking link. You can track your order on the Track Order page.
Can I change my delivery address after ordering?
Please contact us as soon as possible at help@luvame.com if you need to change your address. Once your order has shipped, we are unable to make any changes.
Can I cancel my order?
You can cancel your order as long as it hasn't shipped yet. Contact us immediately at help@luvame.com, and we will do our best to help.
Returns & Exchanges
What is the return policy?
We offer returns within 30 days of delivery. If you are not completely happy with your purchase, simply contact us and we will take care of the rest. Check out our Returns and Exchanges Policy.
How do I start a return or exchange?
Just reach out to our support team at help@luvame.com with your order number, and we will guide you through the process quickly and easily.
What if my order arrives damaged or incorrect?
We are sorry if that happens. Contact us within 14 days of receiving your order and we will send a replacement or issue a full refund.